Contact Service Center Coordinator
4.
0 Full-time 1 hour ago Full Job Description Founded in 1876, the Appalachian Mountain Club (www.
outdoors.
org) is the oldest conservation and recreation organization in the United States.
The AMC mission is to foster the protection, enjoyment and understanding of the outdoors, with a focus on the mountains, forests, rivers and trails from Washington, DC to Maine.
The AMC encourages the involvement of all people in its mission and activities, through its membership, programs, policies, and procedures.
This is a year-round, non-exempt, hourly position with excellent benefits.
The working schedule is a hybrid model with both remote and work in the Contact Service Center, based in Joe Dodge Lodge at the Pinkham Notch Visitor Center.
The Contact Service Center Coordinator's primary responsibility is to fulfill the needs of AMC's members, guests, and potential participants of our programs.
What you'll be doing:
Provide basic information, and destination details in a courteous and professional manner.
Process requests and communicate on the phone, on-line, and in-person any reservations for AMC huts, lodges, cabins, programs, and the hiker shuttle.
Process memberships online and over the phone Provide accurate and comprehensive trip and safety advice Perform Joe Dodge Lodge front desk duties Assure our members and guests receive outstanding customer service and exceptional experiences with the AMC.
What we are looking for:
Positive & proactive attitude regarding AMC mission, destinations, and programs is required.
Customer service and/or sales experience is required.
Computer literacy, proficiency in MS Word and Excel, and effective typing skills are required.
Excellent communications skills required.
Ability to multi-task Commitment to being a team player within a detail-oriented, fast-paced environment The ability to work alone and stay on track Scheduling flexibility to work weekends, evenings, and holidays is required.
High school diploma or GED is required.
Knowledge of White Mountain National Forest area is preferred.
Experience in an office environment is recommended.
Physical Abilities required:
Work is performed in a standard office setting, using standard office equipment.
Must be able to stand, sit, climb stairs, and lift up to 25 pounds from floor to waist height.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position.
Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.
Compensation and
Benefits:
Salary Range:
$15.
00-$17.
00/Hour Group Health Plan:
75% employer paid Optional Vision Insurance Optional Dental Insurance Group Life Insurance:
100% employer paid Long Term Disability Insurance:
100% employer paid Matching 403(b):
4% with vesting schedule Vacation:
Three weeks accrued each year to start Holidays:
Eleven paid holidays per year Free use of AMC Destinations Free annual AMC membership Prodeals discounts on equipment and gear To Apply:
Please include a resume and cover letter.
No phone calls please.
AMC welcomes all qualified candidates to apply and we invite the full participation of all individuals currently underrepresented in the outdoor community.
This includes, but is not limited to, individuals from racially and/or ethnically diverse communities, individuals with disabilities, individuals from LGBTQ
communities, and individuals who experience intersectionality with one or more of these identities.
The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger.
The AMC requires all employees who work in a program or facility which serves children, disabled persons, or the elderly to have a criminal background record check performed on their name annually with employment contingent upon satisfactory results.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Full-time 1 hour ago Full Job Description Founded in 1876, the Appalachian Mountain Club (www.
outdoors.
org) is the oldest conservation and recreation organization in the United States.
The AMC mission is to foster the protection, enjoyment and understanding of the outdoors, with a focus on the mountains, forests, rivers and trails from Washington, DC to Maine.
The AMC encourages the involvement of all people in its mission and activities, through its membership, programs, policies, and procedures.
This is a year-round, non-exempt, hourly position with excellent benefits.
The working schedule is a hybrid model with both remote and work in the Contact Service Center, based in Joe Dodge Lodge at the Pinkham Notch Visitor Center.
The Contact Service Center Coordinator's primary responsibility is to fulfill the needs of AMC's members, guests, and potential participants of our programs.
What you'll be doing:
Provide basic information, and destination details in a courteous and professional manner.
Process requests and communicate on the phone, on-line, and in-person any reservations for AMC huts, lodges, cabins, programs, and the hiker shuttle.
Process memberships online and over the phone Provide accurate and comprehensive trip and safety advice Perform Joe Dodge Lodge front desk duties Assure our members and guests receive outstanding customer service and exceptional experiences with the AMC.
What we are looking for:
Positive & proactive attitude regarding AMC mission, destinations, and programs is required.
Customer service and/or sales experience is required.
Computer literacy, proficiency in MS Word and Excel, and effective typing skills are required.
Excellent communications skills required.
Ability to multi-task Commitment to being a team player within a detail-oriented, fast-paced environment The ability to work alone and stay on track Scheduling flexibility to work weekends, evenings, and holidays is required.
High school diploma or GED is required.
Knowledge of White Mountain National Forest area is preferred.
Experience in an office environment is recommended.
Physical Abilities required:
Work is performed in a standard office setting, using standard office equipment.
Must be able to stand, sit, climb stairs, and lift up to 25 pounds from floor to waist height.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position.
Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.
Compensation and
Benefits:
Salary Range:
$15.
00-$17.
00/Hour Group Health Plan:
75% employer paid Optional Vision Insurance Optional Dental Insurance Group Life Insurance:
100% employer paid Long Term Disability Insurance:
100% employer paid Matching 403(b):
4% with vesting schedule Vacation:
Three weeks accrued each year to start Holidays:
Eleven paid holidays per year Free use of AMC Destinations Free annual AMC membership Prodeals discounts on equipment and gear To Apply:
Please include a resume and cover letter.
No phone calls please.
AMC welcomes all qualified candidates to apply and we invite the full participation of all individuals currently underrepresented in the outdoor community.
This includes, but is not limited to, individuals from racially and/or ethnically diverse communities, individuals with disabilities, individuals from LGBTQ
communities, and individuals who experience intersectionality with one or more of these identities.
The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger.
The AMC requires all employees who work in a program or facility which serves children, disabled persons, or the elderly to have a criminal background record check performed on their name annually with employment contingent upon satisfactory results.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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